html,body,#root{margin:0;height:100%}body{font-family:-apple-system,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;background:#f5f6f8;color:#1f2329}.shell{height:100vh;position:relative;overflow:hidden}.topbar{height:56px;background:#fff;border-bottom:1px solid #e5e6eb;display:flex;align-items:center;justify-content:flex-start;padding:0 24px;gap:40px}.topbar-user{color:#1f2329;font-weight:500}.topbar-menu{flex:none;min-width:200px}.topbar-menu .ant-menu-horizontal{line-height:56px;border-bottom:none;font-weight:500;flex:none}.shell-content{height:calc(100vh - 56px);overflow:hidden;padding:20px 24px;position:relative;box-sizing:border-box;z-index:1;display:flex;flex-direction:column}.shell-content>*{flex:1;min-height:0}.shell-content .ant-spin-nested-loading,.shell-content .ant-spin-container{height:100%;display:flex;flex-direction:column;min-height:0}.keepalive{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden}.keepalive>*{min-height:0}.watermark{position:fixed;top:50%;right:26px;z-index:0;pointer-events:none;transform:translateY(-50%);color:#0000000f;font-size:22px;letter-spacing:10px;white-space:nowrap;writing-mode:vertical-rl;text-orientation:mixed}.watermark span{display:block;margin:0 0 14px}.fab{position:fixed;right:24px;bottom:24px;z-index:5;box-shadow:0 4px 12px #0000002e}.wb{background:#fff;height:100%;padding:20px 24px;display:flex;flex-direction:column;overflow:hidden;box-sizing:border-box;min-height:0}.wb-top{display:flex;align-items:center;justify-content:space-between;padding:4px 0 18px}.wb-status{display:flex;align-items:center;gap:8px}.wb-status-label{color:#1f2329;font-size:14px;font-weight:500}.wb-status .ant-radio-wrapper{margin-inline-end:20px}.wb-stats .ant-statistic-title{color:#5f6672}.wb-stats .ant-statistic-content{font-size:20px}.wb-body{display:flex;gap:12px;flex:1;min-height:0}.wb-left{width:264px;flex-shrink:0;border-right:1px solid #f0f0f0;overflow:auto}.wb-left .ant-tabs-nav{margin-bottom:8px}.sess-list{display:flex;flex-direction:column;gap:4px}.sess-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:6px;cursor:pointer;transition:background .2s}.sess-item:hover{background:#f5f6f8}.sess-item.active{background:#e8f3ff}.sess-meta{flex:1;min-width:0}.sess-name{font-size:14px;color:#1f2329;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sess-time{font-size:12px;color:#999;margin-top:2px}.sess-tag{margin-left:auto;flex-shrink:0}.susp-text{margin-left:auto;flex-shrink:0;font-size:12px;color:#8a8f99;white-space:nowrap}.susp-btn{margin-left:auto;flex-shrink:0;font-size:13px;color:#1677ff;padding:0 4px}.wb-center{flex:1;min-width:0;display:flex}.chat-panel{display:flex;flex-direction:column;width:100%;height:100%}.chat-head{display:flex;align-items:center;gap:16px;padding:4px 2px 12px;border-bottom:1px solid #f0f0f0;flex-wrap:wrap}.chat-title{font-size:13px;color:#1f2329}.chat-badge{margin-left:auto;color:#1677ff;font-size:13px}.chat-frame{flex:1;min-height:0;margin-top:12px;background:#f7f8fa;border-radius:6px;overflow:hidden;display:flex;flex-direction:column}.chat-iframe{width:100%;height:100%;border:0;display:block}.im-msgs{flex:1;overflow-y:auto;padding:14px 16px;display:flex;flex-direction:column;gap:12px}.im-bubble{max-width:74%}.im-bubble.me{align-self:flex-end;text-align:right}.im-bubble.you{align-self:flex-start}.im-line{display:flex;gap:8px;align-items:center;font-size:12px;color:#9aa0a6;margin-bottom:4px}.im-bubble.me .im-line{justify-content:flex-end}.im-who{font-weight:600;color:#5f6672}.im-who.me{color:#1677ff}.im-who.other{color:#9a6700}.im-fav{cursor:pointer;color:#c0c4cc;font-size:12px;-webkit-user-select:none;user-select:none;transition:color .15s}.im-fav:hover{color:#faad14}.im-body{display:inline-flex}.im-text{background:#fff;border:1px solid #e5e6eb;border-radius:8px;padding:8px 12px;font-size:14px;line-height:1.6;color:#1f2329;white-space:pre-wrap;word-break:break-word;text-align:left;max-width:100%}.im-bubble.me .im-text{background:#cce8ff;border-color:#a9d3ff}.im-img{max-width:260px;max-height:320px;border-radius:8px;cursor:zoom-in;background:#e5e6eb}.im-video{position:relative;max-width:260px;cursor:pointer}.im-video-player{width:100%;max-height:320px;border-radius:8px;background:#000;display:block;object-fit:contain}.im-video-dur{position:absolute;right:8px;bottom:8px;color:#fff;background:#0000008c;font-size:12px;line-height:1;padding:3px 6px;border-radius:10px;pointer-events:none}.im-video-err{width:220px;height:124px;display:flex;align-items:center;justify-content:center;border-radius:8px;background:#f0f2f5;color:#8a8f99;font-size:13px;cursor:pointer}.media-viewer{position:fixed;top:0;right:0;bottom:0;left:0;z-index:10000;background:#000000d9;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;padding:24px 24px 92px;box-sizing:border-box}.mv-close{position:absolute;top:18px;right:18px;width:34px;height:34px;border-radius:50%;border:none;background:#ffffff1f;color:#fff;cursor:pointer;font-size:15px;display:flex;align-items:center;justify-content:center;z-index:3}.mv-close:hover{background:#ffffff42}.mv-stage{flex:1;width:100%;min-height:0;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;overflow:hidden}.mv-sender{flex-shrink:0;max-width:100%;color:#fff;font-size:13px;line-height:1.4;background:#ffffff29;padding:4px 14px;border-radius:999px}.mv-img{max-width:100%;max-height:70vh;object-fit:contain;border-radius:4px;-webkit-user-select:none;user-select:none;outline:1px solid #ff4d4f}.mv-video{max-width:100%;max-height:70vh;border-radius:4px;background:#000;outline:1px solid #ff4d4f}.mv-toolbar{position:absolute;bottom:22px;left:50%;transform:translate(-50%);display:flex;align-items:center;gap:12px;background:#00000080;border-radius:999px;padding:8px 18px;max-width:calc(100vw - 32px);flex-wrap:wrap;justify-content:center;z-index:3}.mv-nav{flex-shrink:0;width:32px;height:32px;border-radius:50%;border:none;background:#ffffff24;color:#fff;cursor:pointer;font-size:15px;display:flex;align-items:center;justify-content:center}.mv-nav:hover:not(:disabled){background:#ffffff47}.mv-nav:disabled{opacity:.22;cursor:default}.mv-counter{font-size:14px;color:#d9d9d9;white-space:nowrap}.mv-kind{font-size:13px;color:#8c8c8c;white-space:nowrap}.mv-rates,.mv-imgtools{display:flex;align-items:center;gap:4px}.mv-rate{border:none;background:transparent;color:#d9d9d9;cursor:pointer;font-size:13px;padding:3px 9px;border-radius:999px;line-height:1.5}.mv-rate.active{background:#1677ff;color:#fff}.mv-imgtools button{border:none;background:transparent;color:#fff;cursor:pointer;font-size:16px;width:30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center}.mv-imgtools button:hover{background:#ffffff29}.mv-scale{color:#d9d9d9;font-size:13px;min-width:40px;text-align:center}.im-reply{display:flex;flex-direction:column;gap:8px;padding:8px 12px 12px;border-top:1px solid #f0f0f0;background:#fff}.im-toolbar{display:flex;align-items:center;justify-content:space-between}.im-toolbar .ant-btn{color:#8a8f99}.im-toolbar .ant-btn:hover{color:#1677ff}.im-quick-btn{color:#8a8f99!important;font-weight:500}.im-reply textarea{flex:1;resize:none;border:1px solid #e5e6eb;border-radius:6px;padding:8px 10px;font-size:14px;font-family:inherit;min-height:48px;max-height:120px;outline:none;line-height:1.5}.im-reply textarea:focus{border-color:#1677ff}.im-reply-foot{display:flex;justify-content:flex-end}.emoji-grid{display:grid;grid-template-columns:repeat(8,34px);gap:2px;width:280px}.emoji-item{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;font-size:20px;border-radius:4px;cursor:pointer}.emoji-item:hover{background:#f0f2f5}.fav-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;max-height:260px;overflow-y:auto;padding-top:4px}.fav-item{width:100%;aspect-ratio:1;object-fit:cover;border-radius:6px;cursor:pointer;border:1px solid #eee;background:#f7f8fa}.fav-item:hover{border-color:#1677ff;box-shadow:0 0 0 2px #1677ff26}.fav-video{position:relative}.fav-video img{width:100%;aspect-ratio:1;object-fit:cover;border-radius:6px}.fav-video-icon{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);color:#fff;background:#0006;border-radius:50%;width:28px;height:28px;display:flex;align-items:center;justify-content:center;font-size:12px}.qr-panel{display:flex;width:min(520px,calc(100vw - 24px));height:420px}.qr-groups{width:130px;border-right:1px solid #f0f0f0;display:flex;flex-direction:column;overflow-y:auto}.qr-groups-head{display:flex;align-items:center;justify-content:space-between;padding:6px 10px;font-size:13px;color:#5f6672;position:sticky;top:0;background:#fff;z-index:1;flex-shrink:0}.qr-group{padding:8px 12px;font-size:13px;cursor:pointer}.qr-group:hover{background:#f5f6f8}.qr-group.active{background:#e8f3ff;color:#1677ff}.qr-phrases{flex:1;overflow-y:auto;padding:6px}.qr-phrase{font-size:13px;padding:8px 10px;border:1px solid #eee;border-radius:6px;margin-bottom:6px;cursor:pointer;word-break:break-all}.qr-phrase:hover{border-color:#1677ff;color:#1677ff}.qr-add{text-align:center;font-size:13px;color:#1677ff;padding:10px;cursor:pointer}.qr-empty{color:#bbb;font-size:13px;text-align:center;padding:20px 0}.wb-right{width:300px;flex-shrink:0;border-left:1px solid #f0f0f0;overflow:auto}.detail-panel{padding:4px 12px 12px}.detail-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.detail-rows{display:flex;flex-direction:column}.detail-row{display:flex;align-items:baseline;gap:8px;padding:5px 0;font-size:13px;line-height:1.3;border-bottom:1px solid #f7f8fa}.detail-row:last-child{border-bottom:none}.detail-label{flex-shrink:0;width:72px;color:#999;white-space:nowrap}.detail-value{flex:1;min-width:0;color:#1f2329;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.detail-assign{display:flex;align-items:center;gap:8px;margin-top:12px;padding-top:10px;border-top:1px dashed #f0f0f0}.wb-empty{display:flex;flex:1;height:100%;align-items:center;justify-content:center}.wo{height:100%;overflow-y:auto;overflow-x:hidden;box-sizing:border-box}.wo-table-wrap .ant-timeline{padding-left:2px}.wo-card{background:#fff;border-radius:6px;padding:20px 24px 8px;margin-bottom:12px;box-shadow:0 1px 2px #00000008}.wo-form-actions{display:flex;justify-content:flex-end;align-items:center;gap:16px;padding:14px 0 12px;border-top:1px solid #f0f0f0}.wo-table-wrap{background:#fff;border-radius:6px;padding:16px 24px 20px;box-shadow:0 1px 2px #00000008}.wo-toolbar{display:flex;justify-content:flex-end;margin-bottom:16px}.wo-card .ant-form-item{margin-bottom:16px}.wo-card .ant-form-item-label{padding-inline-end:8px}.wo-card .ant-form-item-label>label{color:#5f6672}.m-app{position:fixed;top:0;right:0;bottom:0;left:0;height:100vh;height:100dvh;background:#f5f6f8;overflow:hidden;font-family:-apple-system,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;-webkit-tap-highlight-color:transparent}.m-view{position:absolute;top:0;left:0;width:100%;height:100%;display:flex;flex-direction:column;background:#fff;transition:transform .28s cubic-bezier(.4,0,.2,1);will-change:transform}.m-list-view{z-index:1}.m-list-view.shift{transform:translate(-30%)}.m-chat-view{z-index:2;transform:translate(100%);background:#f5f6f8}.m-chat-view.open{transform:translate(0)}.m-topbar{height:48px;flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:0 16px;padding-top:env(safe-area-inset-top);background:#fff;border-bottom:1px solid #f0f0f0}.m-topbar-title{font-size:17px;font-weight:600;color:#1f2329}.m-status{display:flex;align-items:center;gap:6px;font-size:13px;color:#5f6672;cursor:pointer;padding:4px 8px;border-radius:6px}.m-status:active{background:#f0f2f5}.m-tabs{display:flex;background:#fff;border-bottom:1px solid #f0f0f0;flex-shrink:0}.m-tab{flex:1;text-align:center;padding:12px 0;font-size:15px;color:#5f6672;cursor:pointer;position:relative}.m-tab.active{color:#1677ff;font-weight:600}.m-tab.active:after{content:"";position:absolute;bottom:0;left:50%;transform:translate(-50%);width:24px;height:3px;border-radius:2px;background:#1677ff}.m-sess-list{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch}.m-sess-item{display:flex;align-items:center;gap:12px;padding:12px 16px;background:#fff;cursor:pointer}.m-sess-item:active{background:#f5f6f8}.m-sess-item.active{background:#e8f3ff}.m-sess-item+.m-sess-item{border-top:1px solid #f7f8fa}.m-sess-meta{flex:1;min-width:0}.m-sess-name{font-size:16px;color:#1f2329;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:flex;align-items:center;gap:6px}.m-sess-sub{font-size:13px;color:#999;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.m-sess-right{flex-shrink:0;text-align:right}.m-sess-time{font-size:12px;color:#bbb}.m-susp{display:inline-block;font-size:11px;color:#8a8f99;margin-top:4px}.m-overtime{font-size:11px;color:#ff4d4f;border:1px solid #ff4d4f;border-radius:3px;padding:0 4px;margin-left:4px;flex-shrink:0}.m-empty{padding-top:80px}.m-chat-view .chat-panel{height:100%}.m-chat-view .chat-head{height:52px;flex-shrink:0;margin:0;padding:0;gap:0;flex-wrap:nowrap;align-items:stretch;border-bottom:1px solid #f0f0f0;background:#fff}.m-chat-head{display:flex;align-items:center;width:100%;padding:0 8px 0 4px;gap:4px}.m-back{width:40px;height:40px;flex-shrink:0;border:none;background:transparent;font-size:28px;line-height:1;color:#1f2329;cursor:pointer;border-radius:50%}.m-back:active{background:#f0f2f5}.m-chat-head-info{flex:1;min-width:0;text-align:center}.m-chat-head-info .m-chat-title{font-size:16px;font-weight:600;color:#1f2329;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.m-chat-head-info .m-chat-sub{font-size:12px;color:#999;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.m-more{width:40px;height:40px;flex-shrink:0;border:none;background:transparent;font-size:18px;color:#1f2329;cursor:pointer;border-radius:50%}.m-more:active{background:#f0f2f5}.m-chat-view .chat-frame{margin-top:0;border-radius:0}.m-chat-view .im-bubble{max-width:80%}.m-chat-view .im-reply{padding:8px 10px calc(8px + env(safe-area-inset-bottom));border-top:1px solid #e5e6eb;background:#f7f8fa}.m-chat-view .im-reply textarea{font-size:16px;border-radius:8px}.m-chat-view .im-toolbar .ant-btn{font-size:17px}.m-chat-view .fav-grid{grid-template-columns:repeat(3,1fr)}.m-chat-view .qr-panel{height:60vh}